This Policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it to ensure data protection and privacy of customers.
By continuing to visit our website (www.grouth.co) and other Grouth customer touchpoints and by ticking/choosing the relevant boxes which seek your consent whenever they appear, you understand, accept and consent to the practices described in this Policy.
Information we collect and use
Note that we may collect information about your computer or mobile device, including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Non-personal information collected by us
Cookies are unique identifiers that we transfer to your device or computer to enable our systems to recognize your device or computer and to provide features to make your navigation experience unique and targeted. Cookies are stored by your Internet browser on your device or computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to access the service.
Examples of Cookies we use:
Use of personal information
Any personal information provided by you to Grouth will be used with your consent, or when we have a lawful reason. These include
Your personal information will be used in:
We sometimes use automated systems and software to help us reach decisions about you, for example to process your data when you apply for some of our products and services.
This type of processing is carried out under lawful basis, and you can contact us to request that automated processing be reviewed by a human being if you detect any inaccuracies in your personal data.
Information we share
Grouth, in efforts to provide you with excellent products and services may share your information in order to provide you with products or services you’ve requested. We may also share your information where we have a public or legal duty to do so and when we have requested and received your permission to share it.
We may share your personal data with others for a few reasons including:
How we protect your information
To protect your personal Data we maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centres, and information access authorization controls. Although we have taken measures to secure and keep your information confidential, because the security of your data is important to us, please be aware that no method of transmission over the Internet, or method of electronic storage can always guarantee 100% security. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security, you are responsible for securing and maintaining the privacy of your password and Account/profile registration information and verifying that the Personal Data we maintain about you is valid, accurate and up to date. If we receive instructions using your profile information, we will consider that you have authorized the instructions and process your instruction accordingly and without incurring any liability for doing so.
Where we store your Information
How long we store your information
We will keep your personal data for as long as we have a relationship with you, i.e., for as long as you use the service, or partake in surveys. Once that relationship with you has come to an end, we will not gather or collect any new information about you. Once the relationship is over, we will only retain personal data as long as it required for the purpose for which you have given it and as required by law.
Data which is not retained is securely destroyed when it is identified that is no longer needed for the purposes for which it was collected.
You have certain rights available to you, these include
You also have the right to:
Maintain accurate information
Keeping your information accurate and up to date is very important. You have access to your information, which includes your contact information, transactions and similar information through various means, such as SMS Marketing, social media marketing and internet marketing.
If you discover any inaccuracies in your personal information, please promptly notify us, via firstname.lastname@example.org, and provide the required documentary evidence, to enable us to implement the necessary updates or changes.
Third party sites and services
Grouth’s websites, products, applications, and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details is governed by their privacy practices and Grouth will not be liable for any breach of confidentiality or privacy of your information on such sites. We encourage you to learn about the privacy practices of those third parties.
Information shared socially
The service may allow you to connect and share your actions, comments, content, and information publicly or with friends. We are not responsible for maintaining the confidentiality of any information you share publicly or with friends. The service may also allow you to connect with us on, share on, and use third-party websites, applications, and services. Please be mindful of your personal privacy needs and the privacy needs of others, as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. We also do not control the privacy practices of third parties. Please contact those sites and services directly if you want to learn about their privacy practices.
Transfer across borders
Sometimes we will process your personal information in other countries, either to carry out your instructions or for ordinary business purposes. Some countries may not have the same level of protection. If necessary, we will ask the party to whom we transfer your personal information to agree to our privacy principles, associated policies and practices.
Social Media Platforms
Privacy of Minors
The services on the website are not directed to anyone under the age of 18. We do not knowingly collect names, email addresses, or any other personal data from minors or other individuals who are not legally able to use the website or our services. We do not provide services for anyone less than 18 years of age without the consent of a guardian. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we obtain actual knowledge that we have collected Personal Data from a person under the age of 18, we reserve the right to delete it, unless we are legally obligated to retain such data.
Grouth may sometimes contact you with products or services that we think may be of interest to you. If you don’t want to receive such promotional materials from us, you can opt out at any time by using any unsubscribe links at the bottom of our emails or by sending an email to email@example.com.
Where you have any complaints in regards to your privacy, kindly submit such complaint to us first by sending an email to firstname.lastname@example.org or address your complaint to “The Data Protection Officer” at our address. If you are not satisfied with our response, you can contact any regulatory body you deem fit to resolve your request.
We will ensure all complaints are resolved in a timely manner consistent with all relevant regulatory provisions.
Your privacy matters